We are Splice. We’re passionate problem solvers who focus on providing our clients with the experience and flexibility to deliver the right solution for every single challenge. Splice is the professional services division of One Workplace, providing FF&E project integration, post-occupancy and MAC management services acting on behalf of the client. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it’s time to expand our team.

Splice is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $106K-$121K/year

OWP Benefits:

15 days of PTO
9 Paid holidays
Medical/Dental/Vision Insurance
Profit Sharing
401k + Employer Match
Wellness App with reimbursement of up to $500/year

The Program Manager oversees high level customer engagements related to the space planning and architectural services studio, providing design related services and as-built management services for all corporate locations for our client's portfolio. Reporting to the Program Director, this position is responsible for Process development & management, tools and training development, partner vendor relationship management, and supervision of new hire onboarding and training.  This role works in support and success of the entire design program.

Essential Functions-

Client Leadership and Interface

Performs direct customer interface including identification of program objectives, specific requirements, escalations as needed.
Manages and develops additional on-going relationship(s) with client(s)
Establishes and tracks program performance metrics and ensures regular client reporting, based on client requirements.
Works with Splice leadership to identify and develop additional revenue generating opportunities and initiatives.

Team Leadership

Helps to ensure the team understands the account priorities, key strategic efforts, status changes in partner vendors by providing regular account updates.
Fosters a team environment to encourage communication, support & succeeding as a team.
Subject Matter Expert Design process and best practices.
Exhibits tenacious and creative problem-solving skills, while leading by example with a strategic and de-escalation focus approach.
Encourages and embodies the “teach to fish” ideology and leads program group to raise the bar in knowledge and excellence.

Program Leadership

Establishes and documents policies, processes and systems necessary for the program, based on client requirements and best interests for Splice
Ensures that program policies, processes and systems documentation is complete and current.
Develops program updates / changes as needed to meet client deliverables.
Other leadership capabilities including but not limited to business planning, communication strategy, talent management, team building, and public speaking
Work closely with Program Director, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plan, budget, and timing for new opportunities and initiatives

Working Relationships

Client and Client representatives, Program Director, Program Managers, Partner Vendors, Design Studio Manager, peer leadership, & Design Studio member

Skills and Abilities

A. Interior Design, Interior Architecture, Architectural Studies, or relevant degree.
3+ years Project Management experience in design field, or combination of education and experience in order to perform essential duties
Solid understanding of Project Management Principles (PMP).
Direct experience leading project communication of scope & risks, to external partners and/or client
Knowledge in design specification development
Thorough understanding of systems furniture and the Design to Construction process
Budget Development & Management
Experience in FF&E preferred: design, specification, sales, procurement, asset management, etc.

Computer Skills

Proficiency with Microsoft Office Products: Outlook, Word, Excel, Teams, etc
Proficiency with AutoCAD, PowerPoint, Vizio

Competencies

Decision Quality: Makes sounds decisions, even in absence of complete information. Relies on a mixture of analysis, wisdom, experience and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Skillfully separates opinions from facts. Is respected by others for displayed good judgement.
Builds effective teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Defines success in terms of the whole team.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Articulates messages in a way that is broadly understandable. Models and encourages the expression of diverse ideas and opinions. Actively listens and checks for understanding. Infers meaningful insights from a collection of data.
Customer Focused: Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
Risk Management (could use some more here): Integrates ongoing risk management trade-offs.
Strategy Development. Understands the impact of a project directly to and across various functions. Understands the impact of a project to the overall business. Integrates business goals into the project scope and deliverables. Develops metrics to track progress towards goals. Understands project and organizational dependencies.
Planning & Prioritization. Anticipates and adjusts effective contingency plans. Understands when to escalate concerns and issues utilizing well thought out alternatives and contingency plans. Identifies and seizes opportunities and displays a can-do attitude in good and bad times. Steps up to handle tough issue. Able to proactively prioritize and plan for various scenarios and deals constructively with problems that do not have clear solutions or outcomes.

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