This job description in no way states or implies that these are the only duties to be performed by the incumbent. Essential duties and responsibilities may include, but are not limited to the following and are subject to change as per the needs of the company:

Perform daily printing, transmission and distribution of Studio Purchase Orders via EDI and email
Perform quote/order entry and editing in a thorough, timely, and consistent manner in accordance with the Studio Order Checklist
Avoid errors proactively by drawing all information required from sales, project management and the customer prior to order placement
Develop and maintain a productive business relationship with both sales and vendors resulting in a clear definition and understanding of their service requirements and expectations
Clearly communicate during pre-order, and post order phases to sales, project management and the customer all order changes, status, delivery information and pricing changes in regards to ancillary product
Post Order entry of Custom Studio product from specified vendors with minimal mistakes
Order specification and re-source of freestanding case good product as requested
Accuracy of pricing on all Steelcase Contract quotes and orders, obtain pricing confirmation from all non-Steelcase vendors
Routinely review and update the Ancillary Tracking Sheet Save file as PDF on Studio Teams Files on weekly/bi-weekly basis
Assist sales with new customer set up, credit applications, and obtaining customer deposits
Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates and manufacturers
Research and provide information and documentation as required to resolve delinquent Accounts Receivable customer invoice discrepancies
Research and provide information and documentation as required to resolve Vendor Acknowledgment and Vendor Invoice pricing discrepancies
Participate in writing goals and objectives per performance review requirements
Attend, participate, and support of all departmental and company meetings as requested by management

Control and coordinate daily business with respect to sales orders with new and established customers. Engage in activities that support the corporate customer focus and assist in accomplishing the sales goals of the organization.

Perform quote/order, edit, entry and change, in a thorough, timely, and consistent manner
Avoid errors proactively by drawing all information required from your field sales representative prior to order placement. See ‘Studio Order Checklist’
Clearly communicate during pre-order, order, and post order phases to field sales and the operations team:
Order pricing, service and product changes
Order status
Delivery information
Coordinate with installation, project management, manufacturers, freight carriers, and customers, the occasional delivery of materials to the job site on time and error free
Provide all information and documentation required to resolve Exceptions and Punch lists through to completion
Provide information and documentation as required for collection of delinquent Accounts Receivable and Accounts Payable vendor invoice discrepancies
Cultivate the Studio & Tangram image by building reliability, credibility and integrity within the distribution channels and internal operating units. Create a real sense of urgency, providing viable and complete solutions
Provide input and suggestions, which improve services to the customer and provide Studio Other with a sustainable competitive advantage and improve company productivity
Develop and maintain professional and productive business relationships with your internal and external vendors that result in a clear definition and understanding of their service requirements and expectations

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills required:

Utilizes strong time management and organizational skills
Handle difficult situations and dissatisfied customers in a calm and professional manner
Work with a sense of urgency providing quick, viable and complete solutions
Type 40 WPM
Operate PC in Windows environment
Microsoft Office Suite such as: Excel, Word, Outlook, Powerpoint & Teams
Operate standard office equipment
Read and comprehend simple instructions, correspondence, and memos emails
Write correspondence
Effectively present information in one-on-one small group situations to customers, clients, sales, operations and other employees of the organization
Perform mathematical computations such as addition, subtraction, multiplication and division
Carry out written and oral instructions

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Client Support Specialist - Studio Other