Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

Provide high-level support to customers and internal sales organization for preparation, processing and coordination of customer orders. Achieve superior technical skills and understanding of the order fulfillment process. Practice strong communication skills both internally and externally. Possess the desire to achieve a high level of professionalism through continuous improvement processes and practices.

This position requires onsite presence in our Concord showroom five days per week.

Essential Duties and Responsibilities:

Create client proposals, to include new customer set up, entry/import of specifications, pricing, classification and revenue codes
Generate purchase orders upon receipt of complete order entry packet
Ensure orders are entered promptly, and reviewed for accuracy and completeness before being sent to the manufacturers/vendors
Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements
Create and publish customer status reports
Coordinate delivery/install dates with vendors, Operations, clients and Project Managers (depending on work scope)
Assist with project management tasks, to include spec checks and punch ID/resolution Ensure factory interface is on-going and that others are monitored and projected ship dates and project schedule requirements, that all acknowledgements are checked and discrepancies followed up on, and that orders are closed out in a timely and responsible manner
Participate in vendor and dealer training programs and activities for on-going professional growth and development

Departmental Responsibilities:

Carry out requested tasks to support efforts of individual sales representatives and Account Managers
Serve as hub of communication and information to other cross-functional teams (Design, Project Management, Finance and Operations)
Ensure that all communication with internal and external customers is timely, accurate and meets customer requirements for information and order status

Skills, Knowledge, Experience Required

Ability to learn and apply technical skills in dealership business system and 20/20 software
Proficiency in Microsoft Office software (Excel, Word, Outlook)
Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment
Excellent and effective oral and written communication
Strong organizational, analytical and administrative skills
Ability to see the big picture and integrate into day-to-day tasks and activities
Understanding of the complexities and sophistication required to thrive in the dealer environment
Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
High School Diploma
Customer Service work experience – preferred
Experience with dealership business systems- preferred
Furniture industry experience - preferred

Pay Range: $62k - 65k

The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.

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