Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
- Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
- Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
- Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
- Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.
Magnitude and Relationship Reporting
This position reports to a Sales Support Manager.
Contacts Inside and Outside the Organization
This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.
Knowledge and Skills
- Well honed in person customer service experience.
- Superior telephone skills.
- Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
- Organized and able to multi task.
- Desire to work as part of a team.
- Excellent communication skills both written and verbal.
- Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions.
Education and Experience
- A bachelor’s degree or equivalent, preferred
- 2-4 years customer service experience