Why join us?
Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
The Showroom Experience Coordinator manages the administrative support functions necessary to efficiently operate the Herman Miller showroom. Manage event coordination, amenities, and experiential services. Provide information and service in an efficient and hospitable manner that optimizes customer and employee satisfaction.
Essential Functions
- Maintains strong current product knowledge on all product lines and understands current workplace issues for impromptu presentations for end users, walk-ins, students, and A&D.
- Greets all guests in a professional manner, maintaining an attitude of "gracious hospitality".
- Answers phones, field calls, and questions as appropriate.
- Manages events, trainings, area meetings, and client visits; gathering appropriate background information, create agenda, gather account numbers, handle special needs, catering, hospitality, name tags, transportation, hotels, meeting room, technology etc.
- Anticipates and executes various special requests in a knowledgeable, courteous manner.
- Manages beverage and food inventory and budget; catering orders; manages vender relationship.
- Assists with maintaining the appearance of the showroom so that it is a first class experience for our clients--embraces a 'sense of pride' in all areas: product, hospitality, offices, and conference areas - the entire facility.
- Familiar with the area as it relates to events, attractions, restaurants, transportation, entertainment etc.
- Manages and coordinates meeting room usage.
- Participates in sales training activities related to product application.
- Responds to other needs as directed by manager.
- Responsible for opening and closing procedures (alarms, lights, technology, café set up), setting up meeting rooms (arrange furniture, amenities and technology), and troubleshooting technology and all requests.
- Performs additional responsibilities as requested to achieve business objectives.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- Associate's degree in hospitality or general business.
- 2+ years' experience preferably in a sales or marketing environment, performing hospitality, showroom, or customer service related function.
Skills And Abilities
- Herman Miller experience in the area of sales, marketing, customer service, or executive support preferred.
- Strong presentation and public speaking skills.
- Excellent interpersonal skills; ability to relate well with all levels and diverse types of employees, customers and vendors in formal and informal settings.
- Well-developed planning, organizational and time-management skills with the ability to handle conflicting pressures and deadlines.
- Team player with service oriented attitude.
- Ability to effectively use office automation, communication, software and tools currently used in the Herman Miller Office environment. Proficiency in Microsoft Office applications.
- Ability to work varied hours and have a flexible schedule.
- Demonstrated ability in providing outstanding service to customers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
A starting compensation range for this role is $67,050.00 - $83,425.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
