Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Responsible for the Customer’s Own Material (COM) program across MillerKnoll Brands working as the liaison between the dealer, designer, sales, fabric suppliers, internal supporting teams and all manufacturing locations.
Essential Functions
- Manages the Customer’s Own Material (COM) process for all MillerKnoll brands (Herman Miller, Knoll, Nemschoff, Muuto, Geiger, Naughtone)
- Works directly with the Material/CMF, Marketing and IT teams relating to systems issues, functionality and improvements of the COM System
- Maintains data integrity of all COM information residing in the COM System working closely with the Materials/CMF team
- Works directly with Muuto Supply Chain team in Denmark and Muuto European suppliers on all Muuto COM testing and production orders
- Maintains data integrity in the Muuto COM Database which is managed outside of the Herman Miller COM System
- Point of contact for all COM process questions both internally and externally
- Assists dealers, designers and sales team with access to the Omni Navigation and COM System as well as the Muuto COM Database to obtain accurate COM information for order placement
- Oversees the Swatch Reference Program with obtaining and maintaining proper COM pictures and fabric detail for all MillerKnoll Manufacturing locations
- Process all COM Test and Colorway Set Up Requests submitted through the COM System
- Act as the procurement agent for MillerKnoll purchased COM’s from the fabric suppliers who are part of the Supplier Connection Program issuing purchase orders through Baan and Maximo
- Determines if order moves to Scheduling or placed on hold pending receipt of fabric
- Oversees all COM fabric receipts, proper identification and packing list allocations to inhouse customer orders for all MillerKnoll brands and determines if order moves to Scheduling or remains on hold pending additional fabric receipt
- Coordinates testing, production orders and material receipt and transfer according to where the product is being built
- Investigates and problem solves any COM application issues, fabric shortages and transferring/shipping issues that occur
- Investigates international shipping and customs clearance delays for fabric in transit to the Muuto European supplier network
Qualifications
Education/Experience
- Bachelor's degree in business, social sciences, or equivalent years of experience
- 4-5 years' experience in a customer service professional, sales, or a direct commercial customer contact position that involves extensive multimedia (phone, email, web-based) contact; manufacturing or service industry preferred.
Skills And Abilities
- Good communication and interpersonal skills
- Superior critical thinking and problem solving skills
- Possess organizational and time management skills to proactively manage daily work
- Detail oriented
- Demonstrated ability to effectively use office automation/communication software and tools currently being used in the MillerKnoll office environment
- Proven ability to develop and maintain positive working relationships in a demanding work environment
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
