Summary Statement:
Reporting to the Director of Sales, the Dealer Support Administrator is responsible for supporting the daily operational requirements of the account they are responsible for. In addition, the Dealer Support Administrator will manage Global processes as it pertains to day-to-day business.
Duties and Responsibilities:
- Request and review all specials on behalf of Dealer. As well as ensure the special meets project requirements.
- Coordinate the delivery of all Finishes, Fabrics, Samples & Literature. As well as weekly maintain the finish library on the dealer premises.
- Coordinate chair sample requests.
- Through OnContact, request, manage, and maintain an up-to-date registration database.
- Create a centralized record keeping tool to maintain and keep track of all orders, deliveries, acknowledgements etc.
- Understand the functionality of the Jira system to properly allocate and delegate the various requests that come in.
- Continuous communication regular meetings with Dealer Team Members to ensure their requirements are being met in a timely manner.
- Participate in sales-based meetings and trainings to derive relevant new information and relay it back to the team members.
- Review Order Acknowledgements and follow up (direct shipments, changes, add-ons, production time lead).
- Review shipment dates to ensure they meet the required shipping date. In a timely manner communicate any project delays.
- Fill out forms for freight claims, product warranty or any other procedures related to an existing order.
- Deal with freight deficiency claims with concerned parties.
- Contact Dealer to respond to inquiries or to notify them of claim investigation.
- Act as intermediate for placing orders between the sales rep and head office.
Requirements:
- Minimum of 5+ years of customer service experience.
- Minimum high school diploma or equivalent.
- Excellent communication skills and interpersonal skills.
- Customer service experience at any level is an asset.
- Willingness to learn and demonstrate proactivity.
- Good organizational skills.
- High attention to detail.
This role requires a range of duties, including but not limited to this job description.
We thank all candidates for their interest, however, only those selected for an interview will be contacted. Valuing diversity, equity and inclusion in the workplace and supporting the principles of Canada's Employment Equity Act. Global Furniture Group values employment equity and is an equal opportunity employer. We will accommodate the needs of applicants with disabilities during the recruitment process. Those requiring accommodation should advise Human Resources and Global will provide suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability. Global Furniture Group offers a competitive salary, benefits package and opportunities for professional growth and development. If you're ready to join a team that is committed to delivering the best products and services to our customers, please apply now.