We are Splice. We’re passionate problem solvers who focus on providing our clients with the experience and flexibility to deliver the right solution for every single challenge. Splice is the professional services division of One Workplace, providing FF&E project integration, post-occupancy and MAC management services acting on behalf of the client. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it’s time to expand our team.
Splice is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Compensation range: $22-$27/hr
Splice Benefits:
- 15 days of PTO
- 8 Paid holidays
- Medical/Dental/Vision Insurance
- Profit Sharing
- 401k + Employer Match
- Wellness App with reimbursement of up to $500/year
Position Summary
Position Overview:
Responsible for ensuring customer inventory requests are completed within scope and requirements.
Essential Functions:
- Intake all inventory requests
- Organize, prioritize and schedule inventory reservations and vendor pick-ups
- Gather, document and track move details
- Work collaboratively with both internal and external stakeholders to ensure successful project completion
- Identify and expedite escalated requests
KEY PROFICIENCIES
Action Oriented & Accountability: Welcomes new opportunities and challenges with a sense of urgency in a fast paced, deadline driven environment. Holds self and others accountable to ensure projects are completed successfully. Willingness to take on additional projects as needed.
Relationship Management & Teamwork: Leverages interpersonal skills to establish rapport and develop professional relationships both internally and externally. Ability to collaborate, encourage and learn from others.
Time Management & Detail: Capability to balance tasks when priorities shift. Excellent time management skills. Must have strong attention to detail to ensure accuracy for project deliverables.
Problem Solving: Approach obstacles with an analytical, creative and solutions focused mindset. Provides meaningful insights from analyzing and evaluating feedback and data. Ability to be flexible and work autonomously through unique scenarios and gray areas. Capability to identify points of escalation and engage appropriate parties.
Communication & Business Acumen: Effectively and professionally communicates to key stakeholders throughout project lifecycle. Proficient in both written and verbal formats. Determines and utilizes the appropriate communication channels. Employ active listening and respond with empathy.
Safety: Responsibility for working in a safe manner and comply with company safety processes and procedures.
Education/Experience
Associate degree from accredited college preferred.
2+ Customer Service experience and/or training; or equivalent combination of education and experience to fulfill essential duties of position.
Technical Skills
- Essential Proficiencies:
- Microsoft Office Suite
- Ticketing or Customer Service systems
- Preferred Proficiencies:
