Job Details
Level
Experienced
Job Location
NYC - New York, NY
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$75,000.00 - $90,000.00 Salary/year
Job Shift
Day
Description
About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview Empire Office is currently seeking a Project Manager/Account Manager to join our growing team in NYC. This hybrid role combines elements of account management and project management, requiring a strong customer-focused approach and the ability to oversee projects from inception to completion. The successful candidate will manage client expectations, provide quality-based products and knowledge-based solutions, and ensure the delivery and installation of furniture, fixtures, and equipment (FFE). This role is integral to increasing market share and profitability while maintaining a strong focus on client satisfaction. Key Responsibilities
Account Management Responsibilities:
- Update clients on new product offerings and market trends.
- Provide prompt and courteous responses to client inquiries, needs, and requests.
- Share Empire’s story and promote the company’s resources, capabilities, and expertise.
- Exercise value engineering and strategic social relationship-building to enhance client engagement.
- Act as the liaison throughout the sales process by facilitating and managing all steps.
- Mentor junior team members as needed.
- Forecast and execute strategic account plans to drive growth.
- Negotiate with vendors for additional discounting to improve profitability.
Project Management Responsibilities:
- Review all FFE items with clients and architects, including film, signage, furniture, and accessories.
- Attend project kickoff and construction meetings, in person or remotely.
- Develop and oversee delivery and installation schedules for all FFE vendors.
- Coordinate field verifications, critical dimension checks, and deliveries with contractors, trades workers, and building management.
- Troubleshoot onsite issues and escalate additional work orders as necessary.
- Ensure site readiness, maintain cleanliness, and manage excess products appropriately.
- Prepare punch lists, verify the resolution of issues, and coordinate final walkthroughs with clients.
- Provide training to clients on properly using furniture and fixtures as needed.
Collaboration and Communication:
- Work closely with Sales/Account Coordinators and Operations to meet client needs.
- Communicate effectively with all stakeholders, including clients, vendors, and internal teams.
- Monitor and manage project reports, including unbilled and aging accounts.
- Maintain internal systems for tracking project progress and managing documentation.
Qualifications
Skills & Qualifications
- A bachelor’s degree or equivalent; technical training or a two-year degree is acceptable for project management roles.
- 5+ years of experience in the furniture industry, dealership experience preferred.
- Salary range: $75,000 - $90,000, based on experience.
- Proficiency in reading and understanding blueprints, CAD, construction drawings, and furniture specification plans.
- CET or CAD experience is required.
- Knowledge of Steelcase furniture and familiarity with the Hedberg system for generating quotes.
- Strong organizational and problem-solving skills.
- Excellent written and oral communication skills.
- Proficient in Microsoft Office Suite (Outlook, Excel, Word).
- Ability to multitask, prioritize, and meet deadlines under pressure.
- Strong interpersonal skills and ability to motivate team members.
- Comfortable working independently and collaboratively in a team environment.
- Ability to travel as needed to support onsite projects or client needs.
