This role is responsible for quality, auditing and coaching of warehouse personnel to instill and apply concepts and principles of QUALITY and Continuous Improvement throughout the entire organization.
Roles & Responsibilities
- Coordinate with team leads on what training is needed and then responsible for the training of all employees on handling, storage and loading procedures.
- Introduce best practices into warehouses operations
- Responsible for keeping all work instructions current and develop additional work instructions as needed
- Promote and lead 6S processes within the warehouse to promote good housekeeping.
- Plan internal quality audits to ensure quality standards are met in all stages of the loading, storing, unloading, and staging process.
- Conduct quality audits on all handling and storage processes on all shifts.
- Perform inspection of product and cartons as needed
- Responsible for the RGA process including monitoring the return and tracking of RGAs
- Measure and report RGA’s by product type, ship point, etc.
- Communicate/coordinate as needed with employees on floor.
- Participate in “warehouse event teams” or other process improvement teams
- Provide honest and fact based feedback to employees on results of audit findings
- Ensure all clamp lifts are calibrated and document the calibration dates and results.
- Identify equipment and processes needed to improve the handling of product.
- Recommend processes improvements and take corrective action.
- Promote professionalism and a positive work environment.
- Maintain customer focus at all times and work to resolve customer issues.
- Pursue personal and professional growth and development.
- Promote Logistics vision statement and business plan, as well as the Kimball International Vision, Guiding Principles, and Corporate Goals.
