Job Details
Level
Experienced
Job Location
Atlanta - Atlanta, GA
Description
About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is seeking an
Account Manager to join our growing team in Atlanta, GA . The function of this position is to manage client expectations and provide quality-based products, and knowledge-based solutions. This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight.
Key Responsibilities
Sales:
- Update client on new product offerings and market trends
- Exercise value engineering when interacting with the client
- Work with the Marketing Department to provide updated materials and information to client
- Seek out opportunities for ancillary products and additional services to offer up
- Respond promptly and courteously to client inquiries, needs, requests, etc.
- Be available as needed for client face-to-face meetings, and other necessary communications
- Share the Empire story and promote depth and breadth of resources
- Promote the unique capabilities, knowledge, and expertise to client
- Remain cognizant and prepared for any anticipated client needs
- Possess an understanding of the competition for proper product positioning
- Negotiate with vendors for additional discounting for increased profitability
- Continually practice strategic social relationship-building
- Carry out forecasting and strategic account plan
- Availability & willingness to take onsite meetings/field measure spaces
Sales process:
- Act as the liaison throughout the sales process by facilitating and managing all steps involved
- Coordinate necessary actions as they are carried out by the Sales/Account Coordinator or Project Manager
- Monitor all reports (waiting, unbilled, or aging)
- Mentor Junior Account Manager, if applicable
Qualifications
Skills & Qualifications
- Bachelor’s degree or equivalent
- 5+ years in the furniture industry; experience working at a dealership preferred
- $75,000 - $90,000 annually, based on experience and qualifications
- Capable of reading and understanding blueprints, CAD, or construction drawing
- CAD Experience / CET Experience
- Knowledge of Steelcase furniture
- Microsoft Office knowledge (Outlook/Excel/Word)
- Use of Hedberg to generate quotes
- Strong communication skills, both written and oral
- Strong customer service skills
- Well-spoken and able to convey ideas, thoughts, and information effectively.
- Highly motivated, persistent, and skilled negotiator
- Plans and carries our responsibilities with little to no direction
- Comfortable working independently
- Ability to take on and complete multiple tasks in a timely manner
- Handles deadlines and pressure with ease
- Works well in a team environment
- Ability to motivate others
